Insights

We’ve Been Running Salesforce Headless for 6 Months on Our Own “Claudeforce.” We’re Never Going Back

For the past six-plus months, almost no one at SaaStr has logged into Salesforce. The data is all still there. We still pay for it. We still depend on it. We just stopped using the UI as the primary way to get at any of it. Some context on why we did this. SaaStr runs... Continue Reading

Dear SaaStr: My Sales Rep is Grossly Underperforming but is Involved in a Key Deal. Should I Fire Him or Wait for The Deal to Close?

Dear SaaStr: My Sales Rep is Grossly Underperforming but is Involved in a Key Deal. Should I Fire Him or Wait for The Deal to Close? This is pretty common and most founders make the same mistake.  Move on from the rep now.  There is almost no chance he is adding value to the prospect... Continue Reading

Owner.com Did an AI Rebuild to Accelerate Past $100M ARR. The 7 Top Lessons, and What It Takes to Copy Them

Their own customer research said restaurant owners feared AI. It was three months old and completely wrong Adam Guild CEO of Owner.com gave one of the more useful operator talks at SaaStr AI 2026 this year: three years of rebuilding Owner.com around AI, from a website and online ordering product for independent restaurants into something... Continue Reading

Rule of 40 Is Half Dead: Growth Is All That Matters, Margins Above 25% Don’t Help, and Category Beats Both. The Latest From Kroll

Kroll published its Summer 2026 Global Software Sector Update, covering software M&A and public comps through June 30, 2026. It’s 20 pages of deal data with a lot of detail on what the market currently pays for B2B software. The headline numbers read like a big M&A recovery. Deal volume is on track for the... Continue Reading

The Open ASR Leaderboard Adds Its First Global South Language

Training and Finetuning Multi-Vector Embedding Models with Sentence Transformers

Granite 4.2 LLMs: How They're Built

Quantization-Aware Healing: a compressed, 4-bit model that outperforms its full-precision original

Wire It, Run It, Deploy It: AI Workflows in Gradio

How Hugging Face Inference Endpoints, Jobs, and Buckets Power Search on Papers with Code

Measuring benchmark optimization in speech recognition

Up to 3.2x Faster Inference with LFM2.5-DSpark

You’ll Lose Customers. It Hurts. But Don’t Let Them Become Angry Ex-Customers.

"If a customer wants to go, let them. In fact, help them. First, it really doesn't matter when they go, if they go. They drop off your ARR eventually. Second, treat them right, they may well come back." pic.twitter.com/QrDVkLyd19 — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) August 26, 2026 The other day, I had an experience I’ve... Continue Reading

What Differentiates The Best Founders? They Really, Really Know Their Stuff

Dear SaaStr: What can entrepreneurs do to stand out to prospective investors during a pitch? The best founders really know their sh*t.  The best founders just know everything cold about their business: They know the competition cold. They don’t mock the competition, or say it doesn’t exist, or not acknowledge their strengths. They know where... Continue Reading

10 Things That Tell a VC You May Not Be Ready for “Prime Time”

Being an amateur is OK, even endearing — if it’s authentic.  And up to a point. But here are some things that founders do that perhaps suggest you aren’t yet ready to raise venture capital.  The good news is, it’s really easy to course-correct and just not do these things: You ask for money to... Continue Reading

Dear SaaStr: Should I Send My Pitch Deck to Any VC Who Asks for One?

Dear SaaStr: Should I Send My Pitch Deck to Any VC Who Asks for One? Look every investor is different But for me at least, Send The Deck Don't fight it. Don't ask for 20 minutes first. Don't say it's better with a live demo first. Decks may seem old skool. But they serve... Continue Reading