Case Studies
Real projects, honest results. We describe what we did, what changed, and what we can't attribute with certainty.
Three systems, one customer view — manual reconciliation replaced with an automated data layer
A growing SaaS platform had customer data split across three separate systems: billing in one place, usage metrics in another, account and contact records in a third. Monthly reconciliation was a two-day manual process shared between the finance and customer success teams. There was no single view of a customer. We designed and built a unified data layer with an API and an internal operations interface. Reconciliation now runs automatically on a nightly job. The two-day process is gone.
Reporting dashboard that broke at scale: the data architecture problem behind a slow interface
A reporting dashboard worked fine for small accounts but degraded badly with real production data. The team assumed it was a frontend problem. It wasn't — or not entirely. The slow interface was a symptom of an unoptimised data layer underneath: queries that fetched more than needed, no aggregation for common views, and an API that made several round trips where one would do. We addressed the data layer first, then the rendering. Both mattered.
Internal operations tool rebuilt around how the team actually works — not how it was originally designed
A platform company's support and operations team worked daily with an internal admin tool that had grown without direction over several years. Each team had added what they needed; nothing was connected. Handling a customer issue meant switching between multiple screens and copying data by hand. We spent two weeks observing how the tool was actually used, then rebuilt the three workflows that consumed most of the team's time. The tool now works the way the job works.